D’Aurea Collection is not responsible for delays, loss, or damage caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control. While we work with reliable shipping providers, delivery timelines are estimates and not guarantees.

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Once an order has been shipped and a tracking number has been issued, responsibility for the shipment transfers to the carrier. D’Aurea Collection is not liable for packages marked as delivered by the carrier but not received by the customer.

 

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

All orders are processed within 2–5 business days (excluding weekends and holidays).

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Orders are shipped from the United States unless otherwise stated.

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You will receive a confirmation email with tracking information once your order ships.

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We currently ship to the United States and select international destinations.

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Shipping fees are calculated at checkout based on location, weight, and delivery speed.

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International customers are responsible for all customs fees, import taxes, and duties required by their country.

To ensure clarity and trust, D’Aurea Collection’s shipping policy covers the following:

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Order Processing

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Orders are prepared and packaged after payment has been successfully completed. During peak seasons or special releases, processing times may be longer.

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Delivery Times

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Estimated delivery times vary depending on location and shipping method. Standard shipping typically takes 5–10 business days within the U.S. International orders may take longer.

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Shipping Confirmation & Tracking

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Customers receive an email with tracking information once their order ships. Tracking updates are provided by the shipping carrier.

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Lost or Stolen Packages

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D’Aurea Collection is not responsible for lost or stolen packages after delivery confirmation. If a package is lost in transit, customers must contact the shipping carrier directly.

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Incorrect Shipping Information

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Customers are responsible for providing accurate shipping details. D’Aurea is not responsible for packages sent to incorrect or incomplete addresses.

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Damaged Items

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If your item arrives damaged, please contact us within 48 hours of delivery with photos so we can assist you.

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Contact Information

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If you have questions about shipping or need assistance with an order, please contact:

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Email: support@daureacollection.com

Website: www.daureacollection.com